One conversationOne resolutionOne loyal customer
Conversational AI agents that listen to your customers, spot what matters, and trigger automated actions that protect the relationship.
Listen. Detect. Act.
The first VoC that doesn't just measure experience. It protects it.
01
Listen
Your customer can start the conversation in the moments that matter.
Pulso talks with your customers in one or two minutes during the moments that matter in service. On WhatsApp, phone, web or email.
02
Detect
Spots risk signals and urgent issues.
Pulso reasons over the conversation, the customer history and your operational data to pinpoint the real issue and tell noise apart from a real alert.
03
Act
It resolves it. Automatically.
When something breaks, Pulso runs the action: kicks off the workflow, posts to the CRM, opens the ticket or schedules the visit. No lost tickets, no alerts no one reads.
This is what a 60-second save looks like.
One conversation. One issue detected. Four actions executed. With no one raising a hand.
It's time to change how you listen to your customers.
Three structural shifts in CX are reshaping the market. Pulso is the operational answer.
It broke.
Response rate below 5%. It arrives late. It measures average satisfaction instead of the real friction the customer flagged in the conversation.
It moved.
80% of the voice of the customer now lives on WhatsApp, voice and chat. Dashboards built on small samples don't reflect what's happening in operations.
Fell short.
High cost, inconsistent quality, no per-interaction traceability. Pulso delivers 24/7 coverage with full audit on every conversation.
Measuring isn't the same as protecting.
Pulso doesn't compete with your survey, or with your chatbot. It does what neither of them does.
Real-time detection
- Survey
- No, arrives days later
- Chatbot
- Only if the customer reaches out first
- Pulso
- Yes, in every conversation
Understands context and emotion
- Survey
- Just a 1-10 scale
- Chatbot
- Scripted answers
- Pulso
- Model trained on Latin American CX
Acts on your stack
- Survey
- No
- Chatbot
- Limited to rigid flows
- Pulso
- CRM, ticket, scheduling, alerts
24/7 coverage with quality
- Survey
- Doesn't apply
- Chatbot
- Yes, but without nuance
- Pulso
- Yes, with per-message audit
Closes the loop with the customer
- Survey
- No
- Chatbot
- Sometimes
- Pulso
- Always, with a human when needed
| Capacidad | Survey | Chatbot | Pulso |
|---|---|---|---|
| Real-time detection | No, arrives days later | Only if the customer reaches out first | Yes, in every conversation |
| Understands context and emotion | Just a 1-10 scale | Scripted answers | Model trained on Latin American CX |
| Acts on your stack | No | Limited to rigid flows | CRM, ticket, scheduling, alerts |
| 24/7 coverage with quality | Doesn't apply | Yes, but without nuance | Yes, with per-message audit |
| Closes the loop with the customer | No | Sometimes | Always, with a human when needed |
My order arrived damaged.
Survey · NPS
Three days later: 'Rate your experience from 1 to 10.' By then the customer is already venting on social media.
Arrives late
Chatbot
Replies: 'Sorry to hear that. Can you tell me more?' Loops through questions until escalating to a human.
Friction
Pulso
Spots the damage, opens the support ticket, schedules the replacement and notifies the customer. In under 60 seconds.
Closes the loop
Pulso doesn't replace your stack. It activates it.
We plug Pulso into the tools your team already uses, so every conversation ends in a concrete action.
Channels
WhatsApp · SMS · Email · Web · Voz
CRM
Salesforce · Microsoft Dynamics 365 · HubSpot · Zoho · Pipedrive
ERP
NetSuite · Workday · Microsoft Dynamics 365
Service and helpdesk
Zendesk · Salesforce Service Cloud · ServiceNow · Intercom · Freshdesk
Payments and e-commerce
Stripe · Shopify · Square
Teams and collaboration
Slack · Microsoft Teams · Gmail · Outlook · Notion
Don't see your system? Pulso connects to any REST API or webhook. If your IT team can call it, Pulso can run it.
Built with enterprises. For enterprises.
Pulso is built by woku, a founder-led team with years of experience helping enterprises in Chile and Peru listen better to their customers. Pulso takes that experience one step further: turning every conversation into an action that protects the relationship.
- Founder-led, no layers between you and the people building the product.
- Built together with enterprises across Latin America.
- On enterprise-grade infrastructure and leading foundation models.
